After-Sales Services
We are committed to serving you with all profession and sincerity!
After-sales Response
For inquiries & problems from customers, we will reply within 24 hours and solve the problems within the deadline we guarantee.
Warranty
Warranty period is guaranteed for any product problems caused by non-human factors from the date of receipt by the Purchaser. The customers can choose replacement, maintenance or other services for free. The warranty period varies according to different product models. In the case which do not meet the warranty terms & conditions, we still provide technical services and only charge for basic costs when the products are needed for maintenance.
Warranty Policy
Paralight Optics warrants its products out of any defect in material and workmanship under normal use. In the case a product is found to be defective within the warranty period, we will replace or repair the defective products on our own accounts.
This warranty is void if:
-the product is used abnormally.
-the product is repaired, modified or altered by a third party
-the product is subject to neglect, performance fault, improper packaging or accident
-the serial number of the product is defaced or missing
Returns
Return requests for refund or exchange, will be considered 30 days after the date of receipt of goods. Also, no returns will be accepted without prior written approval from the Seller. To be eligible for a return, the items must be unused and in the same condition that Purchaser receives it. It must also be in the original packaging by the Seller and return must be accompanied by the original invoice, packing list and other documents required. Once issued a written approval, the customer has 15 days to return the goods for QC inspection. If not returned within the fifteen (15) day period, the approval will be canceled and no refund or exchange will be granted.
Custom-made products are not eligible for returns unless they’re found to be defective or to be already damaged when the receipt at a customer’s location. All such shipping damages are expected to be reported within five (5) days of receipt of product to be considered for return.
Returns may be subject to a restocking fee
If a return or exchange of product is granted due to product being damaged or defective, Purchaser will be provided with an address as well as our courier account number to cover the related cost of sending the product back to Seller. If the Purchaser requests return of product, which is approved by the Seller, for a reason other than damages or defects, a 20% restocking fee will be assessed to the return and offset against any refund issued.
